There are many websites that we can see which use the Live Chat for Website. In Australia, most of the Live Chat Online services and Live Chat Software are for small as well as large businesses that have multiple users and visitors coming up with queries and detail related questions.
In such cases people may have to talk to the website support system to gain more information and to know about the services or products that they offer.
Sometimes the Live Help offered on the website may not be visible for everyone or it is just a small box below the page. In such cases people may or may not connect with the support system because it is not much visible to them.
You can see how people use the services from LiveAgent, Zopim, Olark and LiveChatInc. There are many way that help in managing customer queries. But best way is to provide prompt reply to their messages. These services can only help when the customers ask the queries and questions. For the sake of assuring that customers will attend to the service box on the website the following things can be done:
Provide Live Chat prompt with a sound or a pop-up picture so that people know that service and its availability on the website.
Further there could be a message on the chat box or inside the open chat box that may attract people to ask in detail as they know someone is here to talk.
In addition to that you can give a contrasting colored box to make the chat availability prominent on the website.
If the chat box and services are visible and available on the website, then it is more possible that people will connect and ask their queries without hesitation and will surely impact the business growth in a positive manner.